In an attempt to generate business, your company's advertising and promotions make promises to your guests via radio, television, direct mail, outdoor advertising and print media. Mountainview helps implement systems that prepare your work force to deliver on those promises.
We offer one-on-one mentoring and coaching, customer service training programs, supervisory and management workshops, and leadership retreats for groups of all sizes. Mountainview has the proven experience and ability to help leaders, managers and teams learn to examine organization systems to ensure they are focused on desired results.
Our mentoring programs deliver professional expertise and grass roots mentoring to key members of your team. They seek to establish solid fundamentals that synchronize the execution of your planning with continuous improvement. The focus is hands-on training with key individuals that provides them the opportunity to strengthen their technical and organizational skills in planning and measuring their activities. This accelerates the ability of the casino to address the current operational challenges and creates a valuable knowledge base to grow the property in the future.
Mentoring services are available on a flexible retainer basis to meet your needs and schedule demands. Mentoring programs usually begin with our 2-Day Operational Assessment which provides immediately applicable solutions and ideas on how to address the specific issues your team must master to improve productivity, enhance quality, retain employees, and increase profitability under constantly changing and demanding business conditions.
Contact our office to find out more about Operational and Department Assessments!