Incentive Programs

To improve performance and achieve increased business results, incentive programs must be designed correctly and include effective rules structure, goal-setting, awards selection sourcing and fulfillment, communications, training and an incentive management system that can track and report progress. Mountainview has an experienced team that works to design programs effectively with the goal of delivering increased performance and a measurable return-on-investment (ROI).

Award Selection and Sourcing

The sophistication of today’s incentive programs require a level of flexibility that would have been nearly impossible a decade ago. Today, a solution can include anything from a unique non-branded product to a well-known brand name, or include a dollar- or points-denominated gift card. The program may require awards and gifts for casino customers, employees, vendors, or shareholders, or it could require desirable consumer products for a corporate amenity or affinity program.

With today’s increasingly diverse population, choices have become even more complicated, with consideration given to age, ethnicity, region, and other issues only an expert planner can help you address.

Mountainview provides a complete product solution, including:

• Helping select the right awards for the objective, demographics, and brand.
• A complete range of options from leading brands to private label merchandise, from points- or dollar-based gift cards to our online Incentive System and product catalogs.
• Web-based online recognition, communication, and catalog programs.
• Sourcing the right products at the right price.
• Inventory management, so clients have what they need, when needed.
• Fulfillment, so that each award gets there when promised.
• Personalization, so that each award gets delivered with impact.
• Tracking, so that clients know what happened and when.
• Customer service so recipients always know the status of a shipment.

Personalized Customer Service

Part of winning is feeling special. Mountainview makes sure winners get the extra service they deserve to redeem and keep track of award delivery, including toll-free and online customer service.

Total Program Support

Mountainview provides the infrastructure needed to make any program a success. Based, on client needs, we provide:

• Strategy design consultation
• Customized print and online catalogs
• Print and online communications
• Program tracking and ROI measurement systems

We help fill in whatever gap exists between the program requirements and agency or in house capabilities. If you can’t do it, we’ll do it.